Case Studies

Ensuring A Superior Agency Channel

Personalized engagement, satisfied agents, and customers

Working with Pega, the insurer has transformed the interaction between a network of independent agents and end-customers from a transactional exchange to a personalized, responsive, customer-focused experience.

Quality Through Automation

Faster issue resolution, better compliance tracking.The project team developed the two production applications in parallel in approximately 14 weeks. This represents a major savings in application development time, as system development projects typically required more than a year for the manufacturer.

How A Global Bank Underwent Transformation

Branch operations have dramatically reduced sign-on time from 78 seconds to just 45 per person, and merged four legacy applications into a single view. In the contact center, Pega Robotic Automation was used to integrate legacy applications, automatically update account information between screens, and prompt for policy compliance.