Managed Support

When it comes to IT for your business, specific problems need specific solutions.  When you choose managed IT support services from Square BPM, we will work as an extension of your team to ensure your solutions are right for your business.  We take on any and all IT projects for businesses big and small, allowing you to focus on core business concerns and cut operational expenses without sweating over the technology that powers your performance.

Depending on your needs, we can create a solution for you. Whether you need a full Managed IT Solution or a team to work alongside your in-house IT to help manage the day-to-day operations of your Pega application and infrastructure, we deliver the bench strength you need to be at your best.

We invest in the industry’s best tools (so you don’t have to) and help you proactively monitor and manage your IT environment – maximizing uptime and minimizing risk.

Managed Support 360

The Square BPM team is engaged to manage application and infrastructure of Pega applications. We provide 24/7 support to assist in the continued success of your applications and can handle all end-to-end operational aspects to help you every step of the way.
Planning and Design One size does not fit all, and Square BPM believes in custom solutions geared to your business’ specific needs and budget. We find the best solution to keep pace with your business demands and meet your goals. In this phase, we’ll perform a robust diagnosis and needs analysis to determine the best course of action for your IT project.

Launch and Troubleshooting We have the resources to take care of the end-to-end process, and make sure there aren’t any surprises when the project is launched. Industry-leading monitoring tools can be enabled to ensure a smooth launch.

Proactive Maintenance Our goal at Square BPM is to bring our partners into a proactive IT model. With this approach, we can prevent and address issues and threats before they pose a risk to your business.

24/7/365 Support Teams We provide you with support that is 100% Pega certified and acts as your full-service IT technical support team 24 hours x 7 days, 365 days a year, without the cost of hiring and staffing resources in-house.

Fixed Monthly Fee

Outsource some or even all your IT, and get all benefits of an internal IT department for a fraction of the price of staffing one yourself. We accommodate all types of budgets so it’s perfect for growing medium-sized enterprises.

Global Support

Our reach has no boundaries. From single to multiple locations, with local or remote users — we have a presence in US, Canada, Philippines, India and Pakistan to provide our client the global coverage they need.

Around the Clock

We provide 24×7 Monitoring & Preventative Maintenance for all our clients — no exception. This ensures that all of the critical applications in your business are healthy and functioning reliably at all times.


We cover all aspects of your project operation needs, from defects, enhancements, infrastructure and even regular monitoring to prevent failures. Even if a failure occurs (as is sometimes the case with unpredictable IT infrastructures), we deal with issues with top priority and speed.