Month: July 2020

A Warm Welcome To Beth, Square BPM’s VP Of Customer Success

Square BPM is excited to announce the addition of Beth Madonna to the team as our Vice-President of Customer Success! Beth’s multi-faceted experience in the Community, Paralegal and DevOps industries havehoned and refined her networking, management and lead generation skills. She has worked on the front lines with executives and sales team members to collect, …

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Ensuring A Superior Agency Channel

Personalized engagement, satisfied agents, and customers

Working with Pega, the insurer has transformed the interaction between a network of independent agents and end-customers from a transactional exchange to a personalized, responsive, customer-focused experience.

Quality Through Automation

Faster issue resolution, better compliance tracking.The project team developed the two production applications in parallel in approximately 14 weeks. This represents a major savings in application development time, as system development projects typically required more than a year for the manufacturer.

How A Global Bank Underwent Transformation

Branch operations have dramatically reduced sign-on time from 78 seconds to just 45 per person, and merged four legacy applications into a single view. In the contact center, Pega Robotic Automation was used to integrate legacy applications, automatically update account information between screens, and prompt for policy compliance.